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The Denby Store www.thedenbystore.com.au ABN: 14892064423

CARE INSTRUCTIONS FOR YOUR DENBY - PLUS OUR EXCLUSIVE WARRANTY

How to care for your Denby Stoneware products.

• Denby Stoneware has one of the hardest glazes on any dinnerware product in the world. Denby is designed to be used as often as you want, not to be put in a cupboard for occasional use. ALL Denby stoneware is 100% microwave, dishwasher and pre-warm oven safe. The cook and serve range is designed for cooking in the oven and serving straight to the table. Denby products are extremely durable, super tough and made for practicality. Beware of cheap stoneware imitations - there is only one Denby.

• Denby Stoneware is dishwasher safe.

• Because of the glaze being super tough, inferior cutlery or silver plated cutlery may leave grey marks - this is due to the fact the softness of the silver or cutlery less than an 18 / 10 grade stainless steel is actually blunting on the glaze. This is not a manufacturing problem but is proving to you that the Denby glaze is stronger and harder than your cutlery. These grey marks can be removed by using a creme cleanser.

EXCLUSIVE 6 MONTH PRODUCT WARRANTY: www.thedenbystore.com.au offers an exclusive warranty that is unique in the Australian dinnerware retail industry today. We are so satisfied with the strength, durability and quality of Denby dinner sets that we now offer a 100% replacement guarantee on any item you have in your dinner set purchase which may get chipped in the first 6 months of purchase ~ conditions are below:

• Offer is valid only if your initial purchase was $500 or more. 

• This offer is valid only for the dinner set components (accessory items are not included). The dinner set value of purchase MUST be over $500 not including any freight.

• To make a claim firstly check to ensure your purchase was within 6 months or LESS that the date of damage, then contact us via our CONTACT US PAGE. 

• One of our staff shall contact you requesting a digital photo and in some instances may request you return the item to our Head office (via post) for inspection.

• Items which are cracked/broken/shattered/temperature fractured etc are not covered by this warranty.

• Only items with a chip on them and no other damage are covered. 

• Items falling outside 6 months of the original date of purchase are NOT covered by this warranty.

• Items not coming from an initial dinner set order of $500 or more are NOT covered by this warranty.

• This warranty is exclusive to Denby Store customers only and as such we require in your initial email either your original Denby Store order number or alternatively the name of the original buyer (generally the name on the credit card used at time of purchase) together with the approximate date so we can find the records of purchase. 

• www.thedenbystore.com.au guarantees that as long as (A) the item is from an original dinner set order less than 6 months of age and was $500 or more at time of purchase and (B) there is only a chip to the item (regardless of how it is chipped), we shall replace the item together with the associated freight fee's FREE OF CHARGE.

• www.thedenbystore.com.au has the right to refuse any suspect claim or if the claim does not fit the above Tableking Australia t/a www.denbystore.com.auteria.

• This exclusive offer commences as of any purchases over $500 after the 1st of January 2008 and may be withdrawn in future without notice. In the event of such withdrawal, the withdrawal of offer shall not affect customers within the warranty period. 

• NB*** Offer of chip resistant guarantee is only valid if the item(s) is/are still available in production. The offers do not extend to finding replacements for discontinued lines. In the case where a line is discontinued we shall email you with several highly reputable sites where you may be able to purchase replacements privately.

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 Questions and Answers about ordering

Availability

What if the product is not in stock once I have placed my order? You shall be contacted and advised should this occur. You then may decide to have the product back ordered or cancel your order. The only time your card is billed is if the product is available for dispatch within 5 days of receipt of your order - and only after confirmation by phone or email of your delivery address and CCV number. Very rarely due to inaccurate stock count in the records of Denby , we are told something is in stock when in fact it may not be. In this instance your order shall still be accepted and we will advise you after speaking with Denby Australia's Management how long before the product(s) arrive. Alternatively we shall refund your money at your request less a $10.00 order cancellation fee.

Can I buy additional items for my set? Yes at any time you can buy additional items. If the item has been discontinued then we shall direct you to our recommended replacement and location service for discontinued patterns and designs.

Transit & Product Guarantee

Are the products guaranteed to arrive safely? Yes - any item damaged during transit shall be replaced immediately upon the damaged item being returned to our office. In the case where the item is a one off item of damage rather than multiple items we may simply require a Jpeg photo to be sent to us as proof of breakage. In any case you have a period of 72 hours (3 days from the time of receiving the goods) to report items which have arrived damaged.

Are the products guaranteed against flaws? Yes - ALL Denby items are inspected at the factory of manufacture and guaranteed against flaws or imperfections by Denby Australia. Should something be wrong with your product contact our office and we shall arrange with you to return the item and it shall be replaced immediately.

Errors on our website pages

As much as we try, we can not always get it right. In some cases, typing errors or editing errors may occur on our site from time to time due to human error. We are certain you understand that this can happen to the best of us. In the event where there is a minor error on our site and it is recognised by Tableking management we shall not inconvenience you for this error. If a major error, typing, editing, data entry etc occurs, we shall rectify this error by making an offer of correction whether that to be supply the item at almost our cost price, free freight, or other manner decided at the time by our Australian Manager. Customers using this site agree to these terms - cause we all know mistakes, can happen from time to time and the best we can do is try to remedy them.

Delivery ( see delivery tab at the top of any page)

Can I post a cheque or money order? Yes - our postal address is available upon request by sending us an email. Please note money orders and cheques require a 5 working day clearance period before goods are dispatched. A processing fee for cheques or money order is charged at 5% to cover our time to physically go to the bank or post office to collect payment. If a cheque 'bounces' you shall be immediately invoiced for the sum of $30.00 plus a further processing fee of $5.00. If this amount is not paid within 7 days of the cheque bouncing then www.thedenbystore.com.au maintain at our discretion to undertake necessary recovery action.

Are there any other fee's that are associated with purchase? Unless otherwise stated by way of a phone call advising of a special order fee in some cases where products are backordered from overseas, other than delivery costs which may be incurred depending on the total of your order or destination, there are NO other fees or hidden costs.

Questions? Send us an email below

One of our professional staff shall be in touch with you within 48 hours.

Thank you again for your questions and we look forward to offering you the best in customer service.