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Tableking Australia  t/a The Denby Store www.thedenbystore.com.au ABN: 14892064423

CARE INSTRUCTIONS FOR YOUR DENBY - PLUS OUR EXCLUSIVE WARRANTY

How to care for your Denby Stoneware products.

• Denby Stoneware has one of the hardest glazes on any dinnerware product in the world. Denby is designed to be used as often as you want, not to be put in a cupboard for occasional use. ALL Denby stoneware is 100% microwave, dishwasher and pre-warm oven safe. The cook and serve range is designed for cooking in the oven and serving straight to the table. Denby products are extremely durable, super tough and made for practicality. Beware of cheap stoneware imitations - there is only one Denby.

• Denby Stoneware is dishwasher safe.

• Because of the glaze being super tough, inferior cutlery or silver plated cutlery may leave grey marks - this is due to the fact the softness of the silver or cutlery less than an 18 / 10 grade stainless steel is actually blunting on the glaze. This is not a manufacturing problem but is proving to you that the Denby glaze is stronger and harder than your cutlery. These grey marks can be removed by using a creme cleanser.

EXCLUSIVE 6 MONTH TABLEKING PRODUCT WARRANTY: Tableking t/a www.thedenbystore.com.au offers an exclusive warranty that is unique in the Australian dinnerware retail industry today. We are so satisfied with the strength, durability and quality of Denby dinner sets that we now offer a 100% replacement guarantee on any item you have in your dinner set purchase which may get chipped in the first 6 months of purchase ~ conditions are below:

• Offer is valid only if your initial purchase was $500 or more. 

• This offer is valid only for the dinner set components (accessory items are not included). The dinner set value of purchase MUST be over $500 not including any freight.

• To make a claim firstly check to ensure your purchase was within 6 months or LESS that the date of damage, then contact us via our CONTACT US PAGE. 

• One of our staff shall contact you requesting a digital photo and in some instances may request you return the item to our Head office (via post) for inspection.

• Items which are cracked/broken/shattered/temperature fractured etc are not covered by this warranty.

• Only items with a chip on them and no other damage are covered. 

• Items falling outside 6 months of the original date of purchase are NOT covered by this warranty.

• Items not coming from an initial dinner set order of $500 or more are NOT covered by this warranty.

• This warranty is exclusive to Tableking / Denby Store customers only and as such we require in your initial email either your original Tableking / Denby Store order number or alternatively the name of the original buyer (generally the name on the credit card used at time of purchase) together with the approximate date so we can find the records of purchase. 

• Tableking t/a www.thedenbystore.com.au guarantees that as long as (A) the item is from an original dinner set order less than 6 months of age and was $500 or more at time of purchase and (B) there is only a chip to the item (regardless of how it is chipped), we shall replace the item together with the associated freight fee's FREE OF CHARGE.

• Tableking t/a www.thedenbystore.com.au has the right to refuse any suspect claim or if the claim does not fit the above Tableking Australia t/a www.denbystore.com.auteria.

• This exclusive offer commences as of any purchases over $500 after the 1st of January 2008 and may be withdrawn in future without notice. In the event of such withdrawal, the withdrawal of offer shall not affect customers within the warranty period. 

• NB*** Offer of chip resistant guarantee is only valid if the item(s) is/are still available in production. The offers do not extend to finding replacements for discontinued lines. In the case where a line is discontinued we shall email you with several highly reputable sites where you may be able to purchase replacements privately.

Licensed Authorised Merchant ID#315799744330307

In consultation with the Bendigo Bank Merchant Services Division and our IT fraud protection advisors, we offer the following methods for the most secure internet shopping.

Shop with Peace of Mind

• Using the latest technology for your protection every credit card transaction is electronically rated providing us with a level of which to gauge the possibility of fraud.
• All information entered by yourself at our checkout pages are 100% securely encrypted and these details remain on our secure server which is only accessible by a password only known by our National Manager. No credit card details are delivered by email and card data access is not abled to be copied in any way from the server. The secure server is hosted by a Nationally awarded company whose fraud protection security levels are used by payment gateways around the globe.
• To this date none of our customers have fallen victim to Credit Card Fraud thanks to our extensive protection methods.
• Your transaction is processed manually at National Head Office, where only our National Managers have access to your secure information. Your card details are never stored on our computers, and as such we access them by accessing our secure data site). Furthermore, we only process your order after we have checked to ensure we have the stock available. 
• Your CCV or sometimes called CVC number ( Credit Card Verification number ) is requested during your payment processing application form online as this number is only found on the physical card, not any receipts or imprints from manual 'click clack' machines. Although this doesn't guarantee the card has not been stolen it does assure us that the person placing the order has the card with them at the time of the order and is an additional security feature required for your safety by both www.thedenbystore.com.au and also the Bendigo Bank of Australia. We would after reading recent material regarding credit card sent to us by the Bendigo Bank caution you against dealing with ANY organisation who does not request this number. Also whilst on this topic be advised that Australian Bankcard does NOT have a CCV number so once you select on our payment page that you have an Australian Bankcard our program shall no ask for a CCV# as you won't have one to provide.
• You may be contacted via either telephone or email once your order has been received through our office. In that call or email your delivery address shall be confirmed. Anytime you feel you need more information or have any questions please email us by using the contact us button located at the top of any page.
• Once you have pressed submit you will automatically receive a receipt acknowledgement form outlining your order number, order details and costs associated . This order has your Order Number - please keep that in a safe place in case we need to send you a replacement for an item damaged during transit on its way to you. Please read the section called Questions and Answers to know what to do if an item is damaged on arrival. 
• If you contact us advising that you just became aware that your card stolen and used to make a transaction through our company, we recommend the following course of action. 
  •  Notify your Credit Card Issuing Company WITHOUT DELAY and ask for their Fraud Investigation unit. Provide them our business name and their direct contact should be with Mr. Justin Herringe (0439-902751 Mobile) ~ Australian National Manager of Tableking Australia t/a www.thedenbystore.com.au ABN: 14892064423.
  • Contact your local police and take with you a copy or print out of your statement showing the transaction date and time. They can contact direct contact should be with Mr. Justin Herringe (0439-902751 Mobile) ~ Australian National Manager of Tableking Australia t/a  www.thedenbystore.com.au  ABN: 14892064423.
  • For your peace of mind Credit Card companies cover against fraudulent activity and once proven that fraud has been committed your credit card issuing company shall cover you for loss ( unless you failed to report the card missing for a period which extends beyond their permissible time frame for reporting lost or stolen cards.
  • www.thedenbystore.com.au will work hand in hand with your Credit Card Company and the Police to provide them with the details of delivery as to where, when and who to the items were delivered together with a signed proof of delivery (POD) slip. Plus we would also be able to provide the police with details of the ISP # and provider of the computer used to make the purchase.
  • If you are a victim of fraud and you failed to be compensated due to not reporting your card lost or stolen within the time frame required by your Credit Card Company, www.thedenbystore.com.au will out of good will send you an ex-gratia refund payment of $100.00 for every $500.00 spent on the purchase once the police have completed their investigations.

Banks guarantee you against fraud online

• As long as you have taken measures to prevent unauthorised access to your computer (speak with your banking institution regarding their recommendations) then your bank or building society covers you 100% against fraud online. This article extract from news.com.au gives you a comforting thought against the negative propoganda media stir up regarding the so called dangers on the internet :

We proudly display our official Denby reference below, and can also be found on the Denby Homepage at www.denby.com.au

 Questions and Answers about ordering

Availability

What if the product is not in stock once I have placed my order? You shall be contacted and advised should this occur. You then may decide to have the product back ordered or cancel your order. The only time your card is billed is if the product is available for dispatch within 5 days of receipt of your order - and only after confirmation by phone or email of your delivery address and CCV number. Very rarely due to inaccurate stock count in the records of Denby , we are told something is in stock when in fact it may not be. In this instance your order shall still be accepted and we will advise you after speaking with Denby Australia's Management how long before the product(s) arrive. Alternatively we shall refund your money at your request less a $10.00 order cancellation fee.

Can I buy additional items for my set? Yes at any time you can buy additional items. If the item has been discontinued then we shall direct you to our recommended replacement and location service for discontinued patterns and designs.

Transit & Product Guarantee

Are the products guaranteed to arrive safely? Yes - any item damaged during transit shall be replaced immediately upon the damaged item being returned to our office. In the case where the item is a one off item of damage rather than multiple items we may simply require a Jpeg photo to be sent to us as proof of breakage. In any case you have a period of 72 hours (3 days from the time of receiving the goods) to report items which have arrived damaged. Reports of damaged items must be sent to Mr. Justin Herringe ~ National Manager of Tableking Australia t/a  www.thedenbystore.com.au  in writing via our quick help email form - click here to go direct to the form: CUSTOMER SERVICE EFORM. Our office shall carry all replacement costs including freight to you. After the 3-day (72 hour) period has expired we do not offer product guarantee unless the product is deemed after being inspected to be faulty by way of manufacture in which case it shall be returned to Denby for their inspection and determination.

Are the products guaranteed against flaws? Yes - ALL Denby items are inspected at the factory of manufacture and guaranteed against flaws or imperfections by Denby Australia. Should something be wrong with your product contact our office and we shall arrange with you to return the item and it shall be replaced immediately.

Errors on our website pages

As much as we try, we can not always get it right. In some cases, typing errors or editing errors may occur on our site from time to time due to human error. We are certain you understand that this can happen to the best of us. In the event where there is a minor error on our site and it is recognised by Tableking management we shall not inconvenience you for this error. If a major error, typing, editing, data entry etc occurs, we shall rectify this error by making an offer of correction whether that to be supply the item at almost our cost price, free freight, or other manner decided at the time by our Australian Manager. Customers using this site agree to these terms - cause we all know mistakes, can happen from time to time and the best we can do is try to remedy them.

Does www.thedenbystore.com.au  have a physical showroom?

NO - We have two dispatch only warehouses in Australia. These are not open to the general public and by keeping overheads down we can offer amazingly low prices everyday.

Terms & Fee's Associated with payment

www.thedenbystore.com.au charges Ultra low prices everyday and no additional fee's on top of GST. Meaning you are miles in front of any Stocktake or Super sale offered by any of our competitors.

Breakdown of Fee's in short detail

Delivery ( see delivery tab at the top of any page)

Can I post a cheque or money order? Yes - our postal address is available upon request by sending us an email. Please note money orders and cheques require a 5 working day clearance period before goods are dispatched. A processing fee for cheques or money order is charged at 5% to cover our time to physically go to the bank or post office to collect payment. If a cheque 'bounces' you shall be immediately invoiced for the sum of $30.00 plus a further processing fee of $5.00. If this amount is not paid within 7 days of the cheque bouncing then www.thedenbystore.com.au maintain at our discretion to undertake necessary recovery action.

Are there any other fee's that are associated with purchase? Unless otherwise stated by way of a phone call advising of a special order fee in some cases where products are backordered from overseas, other than delivery costs which may be incurred depending on the total of your order or destination, there are NO other fees or hidden costs.

Contact Us Today!

Our Australian Head Office is now relocated located at Toronto - New South Wales. www.thedenbystore.com.au  was founded by Mr. Justin Herringe and his wife Jennifer, owners of Australia's longest serving China and Porcelain Restoration Business which has spanned over 4 decades - China Repairers International.  Tableking.com.au offers the finest in quality products, service, sales, after sales & delivery across Australia. 

Our National dispatch warehouses remain open 24 / 7. However, keep in mind we still offer our guarantee of customer support and service, and are happy for you to call us ( see contact us page) and one of our professionally trained staff shall spend as much time as possible discussing your requirements and providing that valued information you require to make your decision the right one.  Outside office hours between 5pm - 8pm daily please feel free to call our National Managers ~  0401-563800(Justin or Jennifer).

CLICK HERE FOR OUR OTHER NATIONAL CONTACT DETAILS

Below: The Tableking team

(L-R) Warehouse manager Fai, Asian Consultant Shing Fai Chan, Managing Director Justin Herringe, Director Jennifer Herringe.